Terms & Conditions

​By placing an order with Butterbee Baker, you agree to the following Terms and Conditions. Please read these carefully before confirming your booking to ensure a sweet experience for everyone!

 

1. Bookings & Payments

1.1 Standard Honey Cakes: To secure your date and simplify the process, full payment is required at the time of booking for all standard honey cake orders.

1.2 Custom Cakes: For custom designs or multi-tiered creations, a 50% deposit is required to secure your date. The remaining balance must be settled at least 48 hours prior to your scheduled collection or delivery.

1.3 Confirmation: An enquiry does not constitute a booking. Your order is only officially confirmed once the payment/deposit is received and you have received a final Order Confirmation email from us.

1.4 Quotes: All quotes are valid for 14 days from the date of issue.

1.5 Pricing: We reserve the right to change our published prices at any time without prior notice. However, once a deposit or payment has been made for an order already placed, the price is locked in and will not be subject to any further changes.

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2. Cancellations & Refunds

2.1 Standard Honey Cakes (48h Notice Items):

2.1(a) More than 48 hours’ notice: We are happy to offer a full credit (valid for 3 months) or a refund minus a $10 administration fee.

2.1(b) Less than 48 hours’ notice: As your cake is already in production, the payment is non-refundable.

2.2 Custom Cakes (7 Days’ Notice Items):

2.2(a) More than 7 days’ notice: Deposits may be transferred as a credit (valid for 3 months) or refunded minus any costs already incurred (e.g., custom toppers, specialty flowers).

2.2(b) Less than 7 days’ notice: The deposit is non-refundable. At this stage, we have committed time to your design and turned away other bookings.

2.2(c) Within 48 hours: The full balance is non-refundable.

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3. Design & Artistry

3.1 Variations: As our cakes are handmade and artisanal, slight variations in colour, floral placement, and fruit decoration may occur based on seasonal availability.

3.2 Inspiration: We use reference photos as inspiration only. We do not provide 1:1 replicas of other bakers' work as we prefer to put our own creative signature on your design.

3.3 Image Use: We reserve the right to photograph your cake for social media and promotional purposes. If your cake is a surprise, please let us know so we can delay posting!

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4. Cake Props & Safety

4.1 Internal Supports: Custom cakes may contain food-safe dowels, wooden sticks, or floral wire to secure decorations. These are not consumable.

4.2 Notification: While we will make every effort to verbally inform you of any non-edible props upon collection or delivery, the customer is responsible for ensuring these are removed before serving.

4.3 Liability: We are not liable for any harm or injury resulting from the ingestion of non-edible decorative elements or props.

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5. Collection & Transport

5.1 Appointments: Pick-ups are strictly by scheduled appointment from our North St Marys kitchen.

5.2 Missed Pickups: If you cannot make your appointment, please notify us immediately. While we will try to arrange a new time, we cannot guarantee availability. Orders not collected within 24 hours of the original time may be forfeited (discarded) without refund due to the perishable nature of the product.

5.3 Liability: Once the cake has been collected by the customer, or successfully delivered by us to the specified location, we are no longer liable for any damage occurring during further transport, handling, or storage.

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6. Delivery Policy

6.1 Attendance: We cannot leave cakes unattended. We offer a 15-minute grace period starting from the agreed arrival time at the delivery location. If no one is available to receive the cake within this time, it will be returned to our kitchen.

6.2 Failed Delivery: In the event of a failed delivery, the customer must either pick up the cake from North St Marys or pay a second delivery fee for a re-attempt (subject to our availability).

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7. Dietary & Allergies

7.1 Ingredients: Our signature honey cakes contain ground almonds, wheat (gluten), dairy, and honey.

7.2 Cross-Contamination: While we take every precaution, our kitchen handles eggs and various tree nuts (Pistachios, Walnuts, Hazelnuts). We cannot guarantee a 100% allergen-free environment and do not recommend our products for those with severe allergies.

7.3 Special Requests: Egg-free or nut-free modifications require at least 7 days’ notice.